Support Tools
View and create support tickets. These are support requests sent to the EquipDash support team, not customer-facing support.
Required scope: settings:read for read tools, settings:write for creating tickets
Tools Overview
| Tool | Description | Read-only? |
|---|---|---|
list_support_tickets | List support tickets | Yes |
get_support_ticket | Get support ticket details | Yes |
create_support_ticket | Create a new support ticket | No |
list_support_tickets
List support tickets for the current user.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
search | string | No | Search by subject, category, or description |
get_support_ticket
Get details of a specific support ticket.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | Yes | The ticket ID |
create_support_ticket
Create a new support ticket. Requires user confirmation before submission.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
subject | string | Yes | Ticket subject |
description | string | Yes | Detailed description of the issue |
category | string | No | Ticket category (e.g., bug, feature_request, question) |
priority | string | No | Ticket priority: low, medium, high |
user_confirmed | boolean | Yes | Must be true to create the ticket |
Confirmation required
The AI assistant will describe the ticket details and ask for confirmation before calling this tool with user_confirmed: true.
Related
- Settings Tools - Business settings and configuration