Front Desk Summary

Conversations, bookings, conversion and revenue, per channel. The same numbers the shop reads on its own screen.

GET /v1/front-desk/summary

Authentication

Requires a valid API key with frontdesk:read scope.

Query Parameters

Parameter	Type	Description
since	string	Only count conversations from this date onward (ISO 8601)

Request Example

curl "https://app.equipdash.com/api/v1/front-desk/summary?since=2026-09-01" \
  -H "Authorization: Bearer eqd_live_your_api_key"

Response Example

{
  "data": {
    "chat": {
      "conversations": 96,
      "bookings": 14,
      "conversion": 14.6,
      "revenue": 3180.00
    },
    "phone": {
      "conversations": 32,
      "bookings": 11,
      "conversion": 34.4,
      "revenue": 2415.00
    },
    "waiting_on_you": 2,
    "counts": {
      "all": 128,
      "chat": 96,
      "phone": 32,
      "needs_owner": 2,
      "archived": 4
    }
  },
  "meta": {}
}

conversion is the percentage of conversations on that channel that led to a booking. revenue is the total of those bookings, in the shop's own currency.

counts is what each filter on the list would return, so a dashboard can label its filters without asking for every list in turn. It reads the same query the rows do, so a number can always be evidenced in the rows it opens. Two things to know about it: counts leaves archived conversations out, while the per-channel scoreboard above counts everything the channel ever did; and since narrows the scoreboard only, never counts.