Get Conversation

One conversation, with what was said.

GET /v1/front-desk/{id}

Authentication

Requires a valid API key with frontdesk:read scope.

Request Example

curl "https://app.equipdash.com/api/v1/front-desk/1182" \
  -H "Authorization: Bearer eqd_live_your_api_key"

Response Example

{
  "data": {
    "id": 1182,
    "channel": "phone",
    "customer": {
      "id": 340,
      "name": "Maria Alvarez",
      "phone": "+12075550113",
      "email": null
    },
    "wanted": "Two tandem kayaks on Saturday",
    "outcome": "booked",
    "outcome_label": "Booked #1182, $180.00",
    "booking_id": 1182,
    "duration_seconds": 134,
    "transcript": [
      { "who": "customer", "said": "Do you have two tandem kayaks free on Saturday?", "at": "2026-09-18T09:12:11+00:00" },
      { "who": "dash", "said": "We do. Saturday the 26th, 10 AM or 2 PM.", "at": "2026-09-18T09:12:19+00:00" }
    ]
  },
  "meta": {}
}

A conversation belonging to another account returns 404.